Last updated: August 14, 2026
Effective Date: August 14, 2026
Last Updated: August 14, 2026
These Ventralink Patient Terms and Conditions (“Terms and Conditions”) form a binding agreement between you and Ventralink, Inc. (“we,” “us,” and “our”).
The Ventralink application (“Ventralink”) allows patients to access certain healthcare and administrative services online, review and update medication information, and help participating healthcare providers coordinate care. Use of Ventralink may allow you to communicate with us, communicate with your participating healthcare provider, access health information, and use related services. We are not a healthcare provider, and we do not diagnose, prescribe, treat, or provide medical advice. Your use of Ventralink does not create a provider-patient relationship with us. Use of Ventralink does not replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified healthcare provider with questions regarding your health.
Health information submitted to or made available through Ventralink is subject to applicable federal and state privacy laws, including HIPAA. In addition, our Privacy Policy explains how we may use and disclose your protected health information, your privacy rights, and how to exercise those rights. Your participating healthcare provider's notice of privacy practices also applies to protected health information handled by or for that provider. Any HIPAA authorization presented by your provider is separate from these Terms and Conditions and must be accepted separately.
By using Ventralink, you confirm that you are at least 18 years old, that you are accessing Ventralink for yourself or are authorized to use Ventralink for another person, and that you have read, understand, and agree to these Terms and Conditions and acknowledge that you have read our Privacy Policy. Both documents are available on our website at https://www.ventralink.io/terms.
You agree that all information you provide through Ventralink will be accurate and complete. If you use Ventralink for another person, you represent that you have legal authority to do so.
If you do not agree to these Terms and Conditions, you should not use Ventralink.
Ventralink is intended for non-urgent healthcare and administrative matters and is not meant for use in emergencies or to address urgent medical needs. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
You should not use Ventralink to report a condition that may require immediate medical attention. You understand and agree that we are not responsible for any injury, loss, delay, claim, or damage that results from your use of Ventralink for emergencies or urgent communications.
We are not a patient-monitoring system and must not be used as the sole method for identifying hospital visits, medication problems, or other healthcare events.
We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use Ventralink for non-commercial healthcare purposes. No other rights are granted. All Ventralink content is protected by applicable intellectual property laws and may not be copied, distributed, or used commercially without permission.
To use Ventralink, you may be required to complete an enrollment process, verify your identity, provide a valid email address, create login credentials, and accept these Terms and Conditions electronically. Certain information used to establish your account, including your name, date of birth, and mobile telephone number, may initially be provided to Ventralink by your participating healthcare provider. You are responsible for ensuring that the contact information associated with your Ventralink account remains current. Your mobile telephone number may be provided to Ventralink by your participating healthcare provider and may be used to identify or authenticate your account and communicate with you. If your mobile telephone number changes, you lose access to that number, or you become aware that any other account information maintained by Ventralink is incorrect or has changed, you must promptly notify Ventralink at support@ventralink.io so that we can update your account. Until you notify us of a change, Ventralink may rely on the information then associated with your account and will not be responsible for communications sent or access provided based on outdated or inaccurate contact information.
If you enroll electronically by selecting “Accept,” “I Agree,” or similar language, you are creating an electronic signature. Your electronic signature confirms that you have read, understand, and agree to these Terms and Conditions. We may verify your identity electronically, in person, by telephone, by email, through an invitation, or by another reasonable method. You may only create a Ventralink account for another person if you are legally authorized to do so and we approve that access. We may require documentation before granting access to a parent, guardian, proxy, or other representative.
Ventralink messages may be reviewed, routed, or answered by any of your participating healthcare providers and its authorized personnel. Messages that you send or receive through Ventralink may become part of your medical record and may be accessible to your provider and personnel involved in your care, healthcare operations, compliance, quality review, or other related matters. Ventralink is not liable for any delay, suspension, interruption, failure, or disruption of use.
You are responsible for maintaining the confidentiality of your login credentials and for activity occurring under your account. You should not share your login credentials with anyone. If you share your login credentials, you authorize that person to access your account, view your health information, and communicate with us as if that person were you. Notify us promptly by email at support@ventralink.io if you believe your account has been compromised.
Medication information displayed through Ventralink may originate from your healthcare provider's electronic health record, third-party sources, or information you provide. Ventralink does not independently verify the accuracy or completeness of medication information. You are responsible for reviewing the information carefully and notifying your healthcare provider of any discrepancy.
Ventralink is a workflow and information-management tool only. Ventralink does not independently evaluate whether any medication, dosage, frequency, combination, interaction, contraindication, or treatment plan is clinically appropriate. All medical and medication-related decisions remain solely with you and your treating healthcare providers. You should not start, stop, change, or otherwise modify any medication based solely on information displayed through Ventralink.
If a participating healthcare provider stops using Ventralink, your connection to that provider may end, including access to new information from that provider's EHR and transmission of updates to that provider. Ventralink may permit you to continue using certain patient-facing features as a personal medication record, subject to these Terms and our Privacy Policy.
You agree not to misuse Ventralink, interfere with its operation or security, access another person's account without authorization, submit unlawful or harmful content (including offensive, abusive, threatening, defamatory, or obscene content), upload malicious code, or use Ventralink in violation of applicable law or these Terms and Conditions. You may not copy, scrape, mine, harvest, or extract data from Ventralink except for your own personal health information as permitted by law.
To use Ventralink, you are responsible for maintaining the hardware, software, browser settings, mobile device settings, and internet access needed to access the content. Although we use security measures designed to protect your information, no electronic system can be guaranteed completely secure or uninterrupted. By using Ventralink, you accept the risks associated with electronic communications and systems outside of our control.
By providing your email address or telephone number and completing any consent process presented to you, you authorize us to contact you about your use of Ventralink, healthcare services and appointments, administrative matters, and other matters related to your healthcare. You consent to receive calls, texts, prerecorded messages, artificial voice messages, or automated communications at the numbers you provide, to the extent permitted by law. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. Opting out may limit certain Ventralink features.
Ventralink may use cookies, session tokens, analytics tools, security technologies, and similar technologies to operate, maintain, secure, troubleshoot, audit, and improve Ventralink functionality and user experience. We may collect technical and usage information associated with Ventralink activity, including login activity, access dates and times, browser type, device type, internet protocol address, pages visited, account activity, and similar information. This information may be used for security, authentication, fraud prevention, system administration, analytics, operational improvement, compliance, and other lawful purposes. If you disable cookies or similar technologies, certain Ventralink features may not function properly.
Certain categories of health information may receive additional protection under federal or state law, including information related to mental health, substance use disorder treatment, HIV status, genetic information, reproductive health, or other specially protected information. Ventralink will use and disclose such information only as permitted or required by applicable law.
You may discontinue your access of Ventralink at any time by contacting us at support@ventralink.io. We may suspend, restrict, or terminate your Ventralink access at any time and for any reason, including, but not limited to, a violation of these Terms and Conditions, a violation of the Privacy Policy, a suspected security risk, suspected unauthorized access, misuse of messaging, abusive behavior, change in representative authority, legal concern, operational concern, technical concern, or discontinuation of Ventralink. If you discontinue your access of Ventralink or your access is terminated, you may still request access to your medical records through your provider's medical records process.
TO THE FULLEST EXTENT PERMITTED BY LAW, VENTRALINK IS PROVIDED “AS IS” AND “AS AVAILABLE.” VENTRALINK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, AND SECURITY. VENTRALINK DOES NOT WARRANT THAT THE SERVICES OR ANY MEDICATION LIST, ALERT, CARE-TRANSITION INFORMATION, OR THIRD-PARTY DATA WILL BE COMPLETE, TIMELY, ACCURATE, UNINTERRUPTED, OR ERROR-FREE.
To the fullest extent permitted by law, you agree that we will not be liable for indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising from or related to your use of Ventralink or your inability to use Ventralink. This limitation applies to damages arising from delays, outages, unauthorized access, technical failures, incomplete information, third-party services, malware, or misuse of Ventralink. Nothing in these Terms and Conditions is intended to limit any right or remedy that cannot be limited under applicable law.
Ventralink will not be liable for any injury, adverse health outcome, medication error, treatment decision, delay in care, or other loss arising from or related to reliance on information displayed through Ventralink, including incomplete, inaccurate, delayed, or outdated medication information, alerts, care-transition information, or other data, except to the extent such liability cannot be excluded under applicable law. TO THE FULLEST EXTENT PERMITTED BY LAW, VENTRALINK'S AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATING TO VENTRALINK, THESE TERMS, OR YOUR USE OF THE SERVICES WILL NOT EXCEED ONE THOUSAND DOLLARS ($1,000).
You agree to indemnify, defend, and hold us harmless to the fullest extent permitted by law from claims, liabilities, damages, losses, costs, and expenses arising from your violation of these Terms and Conditions, your misuse of Ventralink, unauthorized access of a person's information, your sharing of login credentials, your submission of false information, your violation of law, or your negligent, wrongful, or grossly negligent conduct.
Nothing in this section limits obligations that Ventralink cannot disclaim under applicable law or its obligations concerning protected health information under an applicable business associate agreement.
Updated Terms and Conditions will be effective when posted on Ventralink, posted on the website, or otherwise made available to you, unless a later effective date is stated. Your continued use of Ventralink after updated Terms and Conditions are posted or made available means that you accept the updated Terms and Conditions. If you do not agree to the updated Terms and Conditions, you must stop using Ventralink.
a. CHOICE OF LAW:The validity, construction and effect of these Terms and Conditions will be governed by the laws of the State of Texas without giving effect to that state's conflict of laws rules. Venue for any dispute hereunder shall be exclusively in the state or Federal courts, as appropriate, in Dallas County, Texas.
b. SEVERABILITY. If a provision is deemed unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue. A failure to enforce a provision is not a waiver.
c. ASSIGNMENT.You may not assign these Terms and Conditions without Ventralink's written consent. Ventralink may assign them in connection with a merger, reorganization, financing, change of control, or sale of assets.
d. NOTICES: If you have questions about Ventralink, these Terms and Conditions, account access, medical records, privacy concerns, or discontinuing Ventralink access, you may contact us at support@ventralink.io. Please do not send medication details or other sensitive health information through these methods.
Effective Date: August 14, 2026
Last Updated: August 14, 2026
This Ventralink Privacy Policy (“Privacy Policy”) discloses the privacy practices for Ventralink, Inc. (“we,” “us,” and “our”). This Privacy Policy applies when you visit our website, access or use the Ventralink application (“Ventralink”), create or use an account on Ventralink, or communicate with us.
This Privacy Policy explains your privacy rights, how we may use and disclose your protected health information, and how to exercise certain rights related to your information. If you are a patient and user of Ventralink, your participating healthcare provider's notice of privacy practices also applies to protected health information handled by or for that provider.
By visiting the website, creating or using an account, or accessing or using Ventralink, you acknowledge that you have read and understood this Privacy Policy.
a. PURPOSE.This Privacy Policy applies to personal information as well as individually identifiable health information that is created, received, maintained, or transmitted by or for a healthcare provider, health plan, or other entity covered by Health Insurance Portability and Accountability Act (“HIPAA”) known as Protected Health Information (“PHI”) that we collect, receive, maintain, or transmit in connection with our website, your account, or Ventralink. This includes information collected through the public website; information used to create, authenticate, maintain, and support your account; information you submit to or access through Ventralink; and communications between you and us. The current Privacy Policy is available on our website and upon request. If we materially change this Privacy Policy, we will post the revised Privacy Policy and make it available as required by law. The revised Privacy Policy will apply to health information we already have about you and information we receive in the future, to the extent permitted by law.
b. OUR DUTIES.When Ventralink maintains PHI on behalf of a participating healthcare provider, we generally act as that provider's business associate and the provider remains responsible for fulfilling applicable HIPAA individual-rights requests, except to the extent Ventralink is required under its agreement with the provider to assist with or fulfill such requests. We protect PHI as required by applicable provisions of HIPAA, state privacy acts, and our agreements with participating healthcare providers. We also protect sensitive personal information as required by applicable state law. You have the right to be notified in the event that we discover an inappropriate use or disclosure of your health information. Notice of any such use or disclosure will be made as required by state and federal law and may be provided by us or your participating healthcare provider, as applicable.
We use cookies and similar technologies, some of which are necessary to the operation of our website and Ventralink. Ventralink may use software development kits, local storage, session tokens, or similar technologies. Where required by law, we will provide choices regarding non-essential technologies. Essential cookies and similar technologies necessary for the operation of the website and Ventralink will be used regardless of your selection.
In addition to PHI, we may collect three types of personal information from your use of the website or Ventralink:
We take the security of your personal information seriously. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
We may share your non-PHI with third parties outside of our organization to facilitate our organization in managing and hosting our website and Ventralink, send marketing communications with your consent, improve website and Ventralink functionality and user experience, and comply with legal obligations.
We are committed to protecting your health information in accordance with HIPAA, applicable state laws, and our agreements with participating healthcare providers. We comply with the HIPAA Security Rule by implementing appropriate administrative, physical, and technical safeguards to protect electronic protected health information.
Ventralink may allow you to download, export, print, or share information from your account, including a medication list. You are solely responsible for selecting the recipient and transmission method and for confirming that the recipient information is accurate. Once you direct information to be exported or shared outside Ventralink, Ventralink may not control the privacy or security of the information after delivery.
At your direction, Ventralink may make information available for you to download, export, print, or share with a recipient you select. Once you direct information to be shared outside Ventralink, the recipient's privacy and security practices may apply.
PHI handled through Ventralink may include:
We do not sell Protected Health Information or use it for our own advertising purposes. We will use and disclose your PHI only as permitted by law and as described in this Policy. For electronic PHI, we use safeguards required by applicable law and our agreements with participating healthcare providers. If we discover a breach or security incident affecting your information, we will investigate and provide notice as required by applicable law and those agreements. We may use or disclose information that has been de-identified or summarized so that it does not identify you, as permitted by law.
To the extent a particular use or disclosure of your PHI is based on your written authorization, you may revoke that authorization as permitted by law. Revocation will not affect uses or disclosures already made in reliance on the authorization or uses or disclosures otherwise permitted or required by law.
We may partner with third parties to provide specific services. We may share names or other contact information that is necessary for the third party to provide these services. These parties have agreed not to use personally identifiable information except for the purpose of providing these services, and may not use it for their own purposes.
We may share non-PHI with third-party service providers. These providers are contractually obligated to protect your information and may not use it for their own purposes. Information collected is used for:
We may use or disclose information when permitted or required by federal, state, or local law.
Your participating healthcare provider is generally responsible for responding to requests to access, amend, restrict, or receive an accounting of disclosures of PHI. If you send such a request to us, we may verify your identity and either assist the provider or direct or forward your request to the appropriate provider, consistent with our agreement with that provider and applicable law. We may use and disclose PHI to provide and support Ventralink for participating healthcare providers, including medication verification, care coordination, provider communications, authentication, security, support, and other functions permitted by our agreements with those providers. We may make certain health information available to you electronically, including through Ventralink or other secure electronic method.
We may participate in health information exchanges or similar arrangements that allow authorized health care providers, health plans, and other permitted participants to access or share information for treatment, payment, health care operations, continuity of care, public health, and other purposes permitted by law. We do so only as directed by or on behalf of a participating healthcare provider, as permitted by our agreements and applicable law.
We may disclose PHI for public health, health oversight, legal process, law-enforcement, or serious-threat purposes only when directed or authorized by a participating healthcare provider or when permitted or required by law.
We may disclose information in response to a court order, warrant, subpoena, administrative request, or other legal process when applicable legal requirements are met.
Certain information may be transferred in connection with a proposed or completed merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to applicable privacy laws and contractual restrictions.
After a participating healthcare provider's relationship with Ventralink ends, information previously maintained on behalf of that provider will continue to be handled in accordance with applicable law and the applicable business associate agreement. Information that you independently maintain or enter through continuing patient-facing features may be retained for purposes described in this Privacy Policy.
You may have rights to access information maintained about you. Your requests should be directed to your participating healthcare provider. You may also contact us at support@ventralink.io, and we will handle or route your request as described above. We may need to verify your identity before processing a request.
Depending on your state of residence and subject to applicable exceptions, you may have rights regarding personal information that is not PHI, including rights to access, correct, delete, or obtain a copy of that information and to opt out of certain targeted advertising, sales, or profiling. State consumer privacy laws, such as the California CCPA, may provide their residents with additional rights regarding our use of their personal information. The exact scope of these rights may vary by state. To exercise any of these rights please email us at support@ventralink.io. To appeal a decision regarding a consumer rights request, email us at support@ventralink.io.
You can do the following at any time by contacting us by emailing at support@ventralink.io:
Depending on your state of residency, you may have certain rights related to your personal data, including:
You may send us an email at any time by emailing support@ventralink.io to request access to, correct, or delete any personal information that you have provided to us. Our ability to delete your personal information may be contingent on deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Deleting your Ventralink account or removing the application from your device does not necessarily delete PHI maintained for a participating healthcare provider or information we must retain under applicable law or our agreements.
By providing your email address or telephone number and completing any consent process presented to you, you authorize us to contact you about your use of Ventralink, healthcare services and appointments, administrative matters, and other matters related to your healthcare. You consent to receive calls, texts, prerecorded messages, artificial voice messages, or automated communications at the numbers you provide, to the extent permitted by law.
We may use the mobile telephone number or email address you provide to send authentication codes, account notices, medication-verification requests, care-transition communications, support messages, and other non-marketing communications related to your use of Ventralink. Text messages may contain limited information about your Ventralink account or action items. We generally do not include detailed medication or clinical information in ordinary SMS messages. You should sign in to Ventralink to view healthcare-specific information. Message frequency will vary. Message and data rates may apply.
Where required, we will obtain your consent before sending automated text messages or calls. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact support@ventralink.io. You may receive a one-time message confirming your opt-out. Opting out may limit certain Ventralink features.
We will not send marketing messages unless you separately consent to receive them. Consent to marketing messages is not a condition of using Ventralink. We do not sell or share SMS opt-in data or consent information with third parties for their own marketing purposes.
We may change the telephone number or short code used for the messaging program. Requests sent to a number or short code that is no longer in use may not be received or processed.
SMS and MMS messages are not for emergencies or urgent medical needs. For all medical emergencies, call 911 or go to the nearest emergency room.
The communications are provided on an “as is” and “as available” basis. Communications may not be available in all areas, on all devices, or through all mobile carriers. We are not responsible for failed, delayed, or misdirected communications to the extent permitted by law.
SMS, MMS, RCS, and ordinary email may not be fully secure. Please do not send medication details or other sensitive health information to support@ventralink.io. Messages submitted through Ventralink's support function may be transmitted to support@ventralink.io using ordinary email services that are not intended for transmission of sensitive health information.
Certain categories of health information may receive additional protection under federal or state law, including information related to mental health, substance use disorder treatment, HIV status, genetic information, reproductive health, or other specially protected information. Ventralink will use and disclose such information only as permitted or required by applicable law.
We may create de-identified or aggregated information from information maintained through Ventralink, including information regarding medications, health conditions, and care-transition events, in accordance with applicable law. Information that has been de-identified in accordance with HIPAA is no longer Protected Health Information under HIPAA. We may retain, use, disclose, combine, analyze, and license such de-identified or aggregated information for lawful purposes, including analytics, benchmarking, product development and improvement, research, publication of outcomes and research findings, and collaboration with or licensing to research, healthcare, life sciences, and other organizations. We do not sell or license PHI for these purposes except as otherwise permitted by applicable law and our agreements with participating healthcare providers.
We retain information for as long as reasonably necessary to provide Ventralink, maintain accounts, comply with our agreements with participating healthcare providers, meet legal obligations, resolve disputes, and enforce our agreements.
By using our website or Ventralink, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.
