Last updated: Feb 8th, 2026
By creating an account or using the Ventralink application, you agree to these Terms of Service and our Privacy Policy.
You must be 18 years or older or have verifiable consent of a parent or legal guardian, and you must be a patient of a participating provider to use the service.
You agree to provide accurate information, maintain the security of your account, promptly update your information, and notify us if your registered cell phone number changes or you lose access to it, as SMS is our primary authentication method.
The service is provided solely for your personal medication management and related care coordination; any commercial use is prohibited.
Ventralink is not a medical provider and does not provide medical advice. The service does not replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions regarding your health.
Your use of the service is subject to our Privacy Policy, which describes our HIPAA- and Texas-compliant practices, including how we use and disclose information.
Certain features require your HIPAA Authorization to share your information with your care team; the authorization terms are presented in-app and can be revoked as described therein.
You may delete your account at any time. Ventralink may suspend or terminate access for violations of these Terms or to protect the security and integrity of the service.
To the maximum extent permitted by law, Ventralink's liability related to the service is limited consistent with standard software liability limitations; this does not limit any obligations under the BAA applicable to covered PHI.
These Terms are governed by Texas law, and disputes will be resolved under a mutually agreed process specified here: [dispute resolution process to be determined].
We may update these Terms; the "Effective Date" will be revised and continued use constitutes acceptance of the updated Terms.
For questions about these Terms, contact: support@ventralink.io
This Privacy Policy explains how Ventralink, Inc. collects, uses, discloses, and safeguards information, including Protected Health Information (PHI), under HIPAA and Texas Health & Safety Code Chapter 181.
a. PHI: Medication lists, dosages, health conditions, and health notes you or your provider supply.
b. Device and Usage Data: Device identifiers, IP address, app activity, and similar usage metrics.
We use information for medication verification, care coordination, provider notifications, and analytics to improve our services.
We share information with participating providers and authorized care team members to support your care, and as required by law. In addition, at your request we may share information with other health care providers as allowed by law.
We employ encryption, access controls, and HIPAA-compliant infrastructure designed to protect your information.
We retain information for as long as needed to provide the service and comply with legal and contractual requirements; upon account deletion, we will handle information consistent with our retention schedules and legal obligations.
You may request access, correction, deletion, or restriction of processing of your information, consistent with applicable law.
If we discover a data breach affecting your information, we will notify you consistent with applicable legal requirements and our procedures.
Certain uses and disclosures require your HIPAA Authorization; you may revoke your authorization at any time as described in the authorization form and in-app.
Our authorization and disclosures for electronic sharing are designed to satisfy Texas Health & Safety Code Chapter 181 requirements.
To exercise your rights, ask questions, or submit a complaint, contact our Privacy Officer at: support@ventralink.io. You may also submit complaints as permitted by law.
We may update this Policy and will post the effective date of changes; continued use constitutes acceptance.
The Ventralink onboarding process will present the following, and the system will store timestamp, IP address, device information, and the version of each document agreed to, retained for at least six (6) years.
Clear explanation of Ventralink's purpose.
Last name and date of birth entry.
Please read carefully before signing.
I authorize Ventralink, Inc. to use and disclose the following information: my medication list, dosages, related health notes, and information reasonably necessary to support medication verification, care coordination, and provider communications through the Ventralink service.
The purpose of this authorization is to facilitate care coordination, medication verification, and communication with my participating providers and care team.
Ventralink, Inc. may use and disclose my information as described in this Authorization.
My care team members at participating providers involved in my care may receive the information.
This Authorization expires upon the earlier of: (a) my revocation, or (b) the termination of my Ventralink account.
I understand that I may revoke this Authorization at any time by following the in-app instructions or contacting Ventralink's Privacy Officer; revocation will not affect disclosures made in reliance on this Authorization before Ventralink processes my revocation.
I understand that information disclosed pursuant to this Authorization may be subject to re-disclosure by the recipient and may no longer be protected by HIPAA.
I understand that signing this Authorization is voluntary; however, certain features of the Ventralink service may not be available without it.
By checking the acknowledgment box and submitting my consent in the application, I am electronically signing this Authorization and consenting to the capture of the date and time.
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